Senior Product Designer, Growth – Social commerce (x/f/m)

by Hopper in Canada

Design

January 27, 2024

Over the last few years, Hopper has evolved and grown from an app which helps consumers save money on flights to a full-service global travel agency. As such, our various customers and partners – consumers, travel suppliers, and advertisers – expect the highest quality product which meets their various objectives. The Growth team needs a Sr. Product Designer who is experienced, driven, data-driven, and endlessly curious to understand and deliver on the needs of these various constituents and create high-quality end-solutions which help meet customer and business objectives through seamless and cohesive UX.

This Sr. Product Designer will work across three product development teams within Growth working on very different problems for different customers. These three teams are:

Retention & Loyalty: How can we keep and add more value to our millions of travelers? Where can we make their travel booking experience better, and implement ways to make Hopper their always go-to booking platform?

App Experience: How can we improve several parts of the core user journey – onboarding, the trips hub, and more – to better meet customer and business objectives?

Ads: How can we design ad experiences which surface relevant content for users while meeting advertiser objectives?

Responsibilities

Deliver solutions with a focus on a great user experience while balancing company goals, design cohesion, and ease of implementation
Own end-to-end user journey and all aspects of design execution from ideation to prototyping to usability tests to final product
Seek out, understand, incorporate and communicate qualitative and quantitative feedback throughout the design process leveraging surveys, user testing and user data to measure feature performance in app
Work autonomously across several cross-functional product development groups with Product Managers, Engineers, and Data Scientists to prioritize and build new features
Communicate proactively and manage your time really well to meet the objectives of several different roadmaps for different customer and partner segments
Have a deep understanding of user needs and business objectives in your agile group’s product area
Prioritize appropriately: use good judgment to make appropriate tradeoffs to speed up product learning and balance competing priorities

Minimum Requirements

5+ years of experience designing and shipping cross platform (iOS and Android) consumer-focused products and working with product development teams
Experience with Figma and prototyping tools
Proven record of designing completely new experiences and end-to-end features
Ability to own design process end-to-end, from concept to smoke tests to full implementations, including a basic analysis of success measurement with minimal guidance and ambiguity
History of leading discovery and ideation and aligning the group around a vision and approach
Demonstrated experience in visual design, interactive design and prototyping
Portfolio showcasing your past work and design process

Preferred qualifications

Experience as a Lead Product Designer is a bonus
Experience with hiring, onboarding, and improving the team’s culture and design approach
Experience working at scale with Design Systems

Benefits

Well-funded and proven startup with large ambitions, competitive salary and stock options
Unlimited PTO
WeWork All Access Pass OR Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% employer paid medical, dental, vision, disability and life insurance plans
Access to a 401k (US) or Retirement Savings Plan (Canada)

At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded nearly 80 million times and continues to gain market share globally.