Senior Content Designer, Payments (x/f/m)

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Work/Project Scope: 

This role reports into the Director of Content Design and sits within the UX design team.

As a Senior Content Designer, we’ll rely on you more for your thinking, logic, and holistic system understanding, than just your writing. In fact, a seasoned UXCD knows that writing is the very last mile of the job. You’ll facilitate collaboration and use data and research to meet the needs of our users. You’ll represent content design across the company, creating better outcomes for the people we serve. You’ll do all this as part of a thriving and energetic remote team that has great benefits and values diversity and inclusion.

• Join a cross-functional product team and sync with them. Develop a regular cadence of delivering usable, useful, and responsible content design.
• Ability to contribute ideas to the content design practice at Upwork, and share about our practice with partners across the org.
• Deeper and wider impact of day-to-day work at an org-level, working with the team to constantly level up the practice and quality of content design across the org.

Must Haves (Required Skills):

• • A strong understanding of how to apply content design in a product context. This means working in sprints, thinking in terms of flows and interactions rather than static pages, and an understanding of how language works as a system to support users, bring the brand voice and goals forward, and meet users where they are.
  • Collaboration as a core value. We need people who are willing to partner with their teams and be flexible. They will need to be sensitive to the needs of their team, and business goals. It’s a big bonus if they’re comfortable facilitating design thinking activities and workshops.
  • Knowledge of architecture and taxonomies. Our team must help draw the roadmap that our users traverse. Taxonomy, ontology, logic, architecture, and information hierarchy are essential skill sets.
  • The ability to conduct research or find data to support their decisions. (this could be partnering with UXR on interviews or by looking through customer support data like chat and call logs). It’s critical that this person is able to challenge their own assumptions and can recognize when they need to change their approach or opinion.
• Excellent writing skills. Our team also leads writing for our product, and this person will need the skills to represent us well—setting standards that the rest of Upwork will follow, internalizing our brand strategy, product content guidelines, and product voice & tone.
• Seeking a content design team. This person wants to learn from and grow with other content designers. They’re excited about sharing their work and getting thoughtful feedback from other word lovers.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.