Staff Product Designer (x/f/m)

by Gusto in Canada

Design

April 12, 2024

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually.

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful.

About the Opportunity:

We have a number of Staff Designer roles within various teams at Gusto!

Here’s what you’ll do day-to-day:

Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and also short term releases that unlock customer value
Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
Advocate for great UX, inspiring your teams with a strong point of view about what’s possible and aspirational for your product area
Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
Design for how your experience fits into our system and advocate for cohesive experiences through the use of Workbench, our Design System, and other platform capabilities
Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in
Provide and seek feedback from other designers to always push the bar for quality
Collaborate with designers on other teams to develop cohesive solutions for shared problems
You’ll drive team-wide impact through mentorship, fostering a culture of growth and collaboration

Here’s what we’re looking for:

8+ years’ Product Design experience
- Bonus for Gusto if you’ve worked in domains connected to HR like Payroll, Benefits, Finance, and/or Workforce Management.
A builder who loves being hands on crafting high quality, high impact solutions and getting them in front of customers
- Experience designing and shipping products in complex domains informed by research, data, and insights from support teams demonstrated through a portfolio of work you’ve directly contributed to
- Systems thinking, including using and contributing to a Design System and designing with a Platform-first approach
- Ability to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale
- The ability to think long term towards a broader vision or step change, while being able to speak to scoping and sequencing to deliver iterative value
- Experience balancing long-term design goals with an Agile-based iterative approach
- Strong communication skills and enthusiasm for collaborating across the entire company
Experience designing end-to-end customer journeys from software to service
Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints
Ability to embrace ambiguous situations as opportunities to create
Passion for Gusto’s mission and the impact we can have on the world

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $133,000/yr to $182,000/yr in Denver & most remote locations, and $161,000/yr to $219,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.