Postman is the world’s leading collaboration platform for API development. Postman’s features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world.
Our customer base is growing faster than ever. We are looking for an experienced leader to define, build and manage a scaled Customer Success program at Postman. You will be instrumental in building a team from the ground up, implementing new tooling, and leveraging analytical insights to retain and grow our customer base.
You will own the post-sales process for this customer segment, from initial customer onboarding to full-scale adoption, and have ultimate responsibility for renewal. You’ll be supported by all other Postman teams – from sales and engineering, to product management, data science, and our executives – to ensure our customers achieve value from their usage of Postman.
This role is perfect for a visionary leader passionate about creating scalable solutions to enhance customer engagement, satisfaction and retention.
At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Postman has an informal and fun working team environment. We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe. We offer a competitive salary and equity package, comprehensive medical, dental, and vision insurance, and cool perks. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut!
Please note that while we have attempted to include all important diversity and inclusion dates in this calendar, we do not claim completeness and regret if an important date has escaped our attention. We appreciate any feedback or comments that contribute to completeness. Thank you for your understanding.
Let’s continue to recognize and celebrate diversity and inclusion throughout the year and work towards creating an inclusive environment for all.
