Senior UX Researcher, Vendor Management Tools (x/f/m)

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.

About the role:

As a Senior Product Researcher within our Vendor Management experience, you’ll be at the forefront of evolving Target’s digital experience supporting our vendor partners; shaping it with ease, simplicity and growth for businesses to sell their products with Target. You will evolve how we understand our vendors’ experience, needs, and pain points with a focus on the end-to-end experience. As part of a cross functional team, you will help develop new ways of how we onboard, engage, and support businesses who sell their products with us. You will influence the product development process for our digital vendor tools, ensuring that our experiences align with team member needs, business objectives, and technological feasibility.

The Senior Researcher is responsible for planning, executing, and synthesizing research to create actionable insights for cross functional product development teams. You will translate research data into powerful stories that help shape Target’s products. This role is a key partner to several functions in the digital group including product managers, UX product designers, engineers, data scientists, content designers, accessibility consultants, and site merchandisers.

Responsibilities:

• Use your skills, experience, and talents to lead research in the Vendor Management space as you conduct and synthesize research projects, such as: in person moderated testing, remote moderated & unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online & in-store intercepts
• Utilize both quantitative and qualitative research methods and know when to use one or the other
• Support Principal and Lead Researchers with research requests; from scoping initiatives, executing testing needs, and synthesizing findings
• Support product teams (product managers, product designers, engineering) throughout the research project life cycle – recommending appropriate methodology, scoping, and coordinating the entire process, facilitating in-field research and post-research synthesis through analysis
• Assist the broader Product Research team in keeping our ongoing research library up-to-date and comprehensive

About you: 

• 4+ years experience as a product researcher with a strong portfolio showcasing successful case studies
• Preferred 4-year degree in Anthropology, Social Science, Design Research, Psychology, Human Factors, HCI, or related field
• Experience in UX Research methods, including remote moderated & unmoderated testing, online & in-context (store) intercepts
• Excellent written and verbal communication skills; demonstrated ability to effectively communicate complex concepts to cross functional partners
• Genuine curiosity about people and experiences
• Exceptional interpersonal and communication skills; comfortable speaking to a diverse group of people and leading conversations to discover research insights
• A strong ability to tell compelling stories from data
• Comfortable with ambiguity and the ability to prioritize; demonstrated ability to manage multiple projects (both small and large) and adjust to changing priorities
• Strong project management skills – experience managing multiple projects at various stages in the product design life cycle
• Experience running, recruiting, moderating and analysis of online panels and thinking strategically about their application
• Proficient in Powerpoint, Outlook, Word and other MS Office software

The pay range is $93,800.00 – $168,800.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.