Channel Account Manager (Middle East) (x/f/m)

by Instructure in United Arab Emirates

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September 30, 2024

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in:

The Channel Account Manager for the Middle East will align with Channel Partners to achieve quota attainment and ensure the delivery of exceptional customer experience. You’ll be expected to use consultative and strategic selling skills along with a strong understanding of the Educational Technology industry. The successful candidate will help Channel Partners meet our channel program expectations as well as protect the Canvas brand, by delivering a customer experience that is world class.

Responsibilities

Discover and manage sales opportunities with all designated Partners in region, providing accurate and updated sales funnel with current status
Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements, in Salesforce
Manage and execution of Partner planning document
Meet with Partners, participate in joint sales calls to customers and assist the Partner in closing opportunities
Assist Partners in broadening their product expertise and sales opportunities, striving for growth from all associated selling resources
Train partners on product, processes, and effective sales techniques
Escalate any pricing, SLA or other issues as needed
Coordinate Partner access to Sales Engineering, Field Marketing and overlay resources as appropriate
Disseminate all communications and announcements
Coordinate local Partner participation in events and training
Drive product and promotions and programs
Attend Shows and conference calls, as designated by management
Read all communications and maintaining a high level of knowledge on all products, programs and promotions
Manage tasks to completion per project schedule, or direction from manager/management independently
Lead the maintenance of up-to-date information on company website(s) such as webinar recordings, price lists and channel partners, & contact information
Support the development of collateral related to Instructure sales for Channel Partners

Requirements

Understanding of technology use in education and LMS marketplace and companies
4+ years’ of related experience in the Channel with Channel Partners
Proven success of building strong relationships and partnerships
Minimum of intermediate understanding of company financial measures
Engaging, friendly and articulate over the phone, and professional in written communications
Self-motivated and competitive with the ability to prioritize and manage competing demands in a fast-paced environment
Create internal & customer facing presentations and materials (email etc.)
Experience with Microsoft Office Tools, Google Apps
Manage multiple, competing demands to reach project deliverables and meet deadlines
Ability to engage with cross-functional work teams
Demonstrate strong written and oral communication skills
Ability to travel regularly

We’ve always believed in hiring the very best people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.